RWS interacts with numerous stakeholders of various types, such as BAM or the Municipality of Groningen. Effectively communicating with stakeholders in one RWS tone of voice was both challenging and time consuming, since all stakeholder information was not centralised. Therefore, RWS required one single centralised stakeholder management system. Additionally, it needed to be user-friendly to achieve successful adoption.
Rijkswaterstaat now documents basic information, interactions and issues with stakeholders in LIOM 2.0. This portal for internal use is built with using Mendix Technology. Because it is vital to the adoption and success of the system, Finaps kept ease of use as the principal guideline throughout the development process. During the project the overarching Scrum approach to the development safeguarded the quality of the system and predictability in the delivery.